Frequently Asked Questions...

Do you hold enhanced crb checks on all of your staff?

Yes, even our pick-up drivers are CRB checked.

Are the staff medically trained?

All of our staff will hold a certificate in emergency and basic first aid.

What is the support client ratio?

It is 2 supporters to 7 clients (2-7).

May I participate in the activity supported holidays if I am wheelchair bound?

Yes, all of the activity supported holidays are wheelchair accessible.

Are the instructors at the activity centres trained in handling disability groups?

Yes, all staff are highly trained with specialist skills to provide you with a safe and rewarding experience.

I have little verbal communication skills. Are you able to communicate via sign language?

This is not a major problem. Our staff has a limited understanding of makaton.

Do you provide one to one support?

Yes, we can accommodate this, but at an extra cost.

Are all the supported holidays abroad only accessible by air?

No, the only supported holiday that is by aeroplane is to Spain. All others are either by ferry or channel tunnel.

How much money will I need?

Each supported holiday will vary. We will inform you when we send out the “client health and general questionnaire”.

What clothing will be required for the activity holidays?

You will need to bring trainers and mainly older and warmer clothing. A waterproof jacket also would be ideal. Otherwise, all other clothing and equipment will be supplied on site.

What happens if I need to return home due to illness?

We will organise and escort you home if required. However, these costs will be met by you. Your insurance must be valid to ensure you can meet those extra costs.

Is it possible to be picked up from my home?

Yes, but at an agreed additional cost.

Will I be able to have a room of my own?

It is not always possible, but we will do our best to provide you with a single room. This may result in an additional cost and if so we will inform you at the time.

Do I require holiday insurance?

Yes, you must purchase valid insurance prior to your supported holiday.

Are your supported holidays suitable for adults with autism?

Yes, our holidays are suitable. We recommend that you contact us to discuss any concerns.

Will staff be there during the night?

Yes, all staff are on call 24 hours a day.

I am a carer/family member. Am I able to come away too?

Yes, we welcome your presence although you would have to pay full cost.

Can you give me any guidance on Passports and Visas?

A passport is necessary when you travel abroad. JollyDays visits France, Belgium and Spain and a valid passport is necessary. If you need to apply for a passport or renew your passport, you should apply at least six weeks prior to the date of your supported holiday. You should visit the following websites for up-to-date information: www.ips.gov.uk, www.fco.gov.uk or www.ukpa.gov.uk. Please note that it is your responsibility to ensure that you hold a valid passport and all necessary documentation (including visas if appropriate) for your journey.

Do I need to take out my own holiday insurance?

Yes, we recommend that you take out insurance to cover the possible cancellation of your supported holiday and any emergencies whilst away on holiday. Please telephone us if you need any assistance arranging insurance cover.